Privacy Policy

This Privacy Notice explains the types of information Kaizen Hospitality Group, LLC (DBA: Pacific Counter) collects when you use its Services and how it processes, transfers, stores, and discloses the information collected, as well as your ability to control certain uses of the collected information. If not otherwise defined herein, capitalized terms have the meaning given to them in the Terms of Service (“Terms”). “You” means any user of the Services.

If you are an individual located in the European Union (“EU Individual”), some additional terms and rights may apply to you, as detailed herein. Kaizen Hospitality Group, LLC (DBA: Pacific Counter) is the data controller in respect of the processing activities outlined in this Privacy Notice.

Privacy Notice Key Points

The key points listed below are presented in further detail throughout this Privacy Notice. These key points do not substitute the full Privacy Notice.

  • Personal Data Kaizen Hospitality Group, LLC (DBA: Pacific Counter) Collects and How it is Used
  • Additional Uses
  • Legal Basis (GDPR only)
  • Sharing the Personal Data
  • Security
  • International Transfer
  • Your Rights Under GDPR
  • Your Rights as a California Resident
  • Data Retention
  • Third-Party Applications and Services
  • Communications
  • Children
  • Changes to the Privacy Notice
  • Comments and Questions

1. Personal Data Kaizen Hospitality Group, LLC (DBA: Pacific Counter) Collects and How it is Used

1.1 Registration Information

When you submit a registration form or otherwise provide information to register for Kaizen Hospitality Group, LLC (DBA: Pacific Counter)’s loyalty or customer engagement program, certain Personal Data is collected, such as your name, phone number, email address, and home address. Some fields may be mandatory, while others may be optional.

If you specifically opt-in to permit access and collection of information from your social network account(s), then your basic Personal Data in your social network account will be collected (such as your name, photo, and email address) as well as your social network user ID (but not your password).

Kaizen Hospitality Group, LLC (DBA: Pacific Counter) collects this information to enable your registration for the Services, provide functionalities and services (including personalized content), and send notifications, SMS, emails, or other communications.

1.2 Personal Data Collected Automatically through the App

If you use the App offered as part of the Services, Kaizen Hospitality Group, LLC (DBA: Pacific Counter) automatically collects information about your mobile device, such as:

  • Mobile device identifier and/or account identifier
  • Internet protocol (IP) address
  • Device type and operating system version

This information is used to enable you to use the Services and analyze usage to improve offerings.

1.3 Usage Information

Kaizen Hospitality Group, LLC (DBA: Pacific Counter) collects information regarding features, content, and services accessed through the App, as well as interactions with the Service’s interface, such as tabs, banners, or pages clicked, ads viewed, and notifications received.

1.4 Communication and Participation Information

If you are a member of Kaizen Hospitality Group, LLC (DBA: Pacific Counter)’s customer loyalty program, it collects information regarding:

  • Receipt of SMS messages or emails
  • Participation in loyalty features (e.g., point accumulation, gift cards, coupons)
  • Details of purchases made online or offline using the Services

1.5 Location Information

With your consent, Kaizen Hospitality Group, LLC (DBA: Pacific Counter) may collect your geo-location information to provide location-based offerings and promotions. This may include data collected through beacons or on-premises interactions.

2. Additional Uses

2.1 Aggregate and Anonymous Information

Aggregated and anonymous information may be collected for statistical and analytical purposes.

2.2 Direct Marketing

Personal Data may be used for direct marketing to inform you about products and services. Marketing preferences can be managed by following unsubscribe links or contacting Kaizen Hospitality Group, LLC (DBA: Pacific Counter) directly.

3. Legal Basis (GDPR only)

For EU Individuals, the following legal bases are used for processing Personal Data:

  • Performance of a contract
  • Legitimate interest
  • Consent (e.g., geo-location data)
  • Compliance with applicable laws

4. Sharing the Personal Data

Personal Data may be shared with:

  • Affiliates
  • Service providers and subcontractors
  • Law enforcement or for legal purposes
  • Advertisers
  • Other third-party services

5. Security

Efforts are made to follow industry standards to protect Personal Data; however, no method of transmission or storage is 100% secure.

6. International Transfer

Personal Data may be transferred internationally to service providers and subcontractors for processing.

7. Your Rights Under GDPR

EU Individuals have rights including:

  • Right of access
  • Right to correct Personal Data
  • Right to be forgotten
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Withdrawal of consent

8. Your Rights as a California Resident

California residents have rights such as:

  • Right to know
  • Right to delete
  • Right to correct
  • Right to opt-out of the sale or sharing of Personal Data
  • Right to limit use of sensitive data

9. Data Retention

Data is retained as long as necessary for legal, regulatory, and operational purposes. Deleting the App does not automatically delete your Personal Data.

10. Third-Party Applications and Services

Use of third-party applications or services is subject to their terms and privacy policies.

11. Communications

Service-related communications will be sent without opt-out options unless you terminate the Services.

12. Children

Personal Data from individuals under 16 is not knowingly collected. Notify Kaizen Hospitality Group, LLC (DBA: Pacific Counter) if this occurs.

13. Changes to the Privacy Notice

Updates to this Privacy Notice may occur. Please review periodically for changes.

14. Comments and Questions

Contact Kaizen Hospitality Group, LLC (DBA: Pacific Counter) with any questions or to exercise your legal rights.

Last update: November 2024

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